Frequently Asked Questions

Everything you need to know about your gear and orders.

How do I know which running shoes are right for me?

We recommend using our online Fit Finder tool or checking the product descriptions for stability, cushioning, and terrain ratings to match your specific gait and running surface.

What is your return policy on worn athletic gear?

We offer a 30-day 'Run in Them' guarantee. If you aren't satisfied with the performance of your shoes or apparel, you can return them for a full refund or exchange, even if they've been used.

How long does standard shipping take?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

Do you offer international shipping for sports equipment?

Currently, JackRabbit ships to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.

Can I change or cancel my order after it has been placed?

Because we aim to process orders immediately, you have a 30-minute window to cancel or modify your order by contacting our customer support team via live chat.

Are the products sold on JackRabbit authentic brands?

Yes, we are an authorized retailer for every brand we carry, including Nike, Brooks, HOKA, and ASICS, ensuring all products are 100% authentic and covered by manufacturer warranties.